Privacy Policy

Effective Date: 01/15/2025 Kraken Kleen LLC ("we," "us," or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services, including A2P (Application-to-Person) messaging compliance.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

Name

Address

Phone number

Email address

b. Non-Personal Information:

IP address

Browser type

Device type

Pages visited on our website

2. How We Use Your Information

We use your information to:

Provide our pressure washing and gutter cleaning services. Communicate with you via phone, email, or A2P messages regarding appointments, updates, or promotions. Improve our website and services. Comply with legal obligations.

3. A2P Messaging Compliance

By providing your phone number, you consent to receive automated text messages from us regarding: Appointment confirmations or changes. Service reminders. Promotions or offers.

You can opt out of receiving promotional messages at any time by replying "STOP" to our messages. Standard message and data rates may apply.

4. Sharing Your Information

We do not sell or share your personal information with third parties except to:

Service providers who assist in delivering our services. Comply with legal obligations or respond to lawful requests.

5. Data Security

We use industry-standard measures to protect your data. However, no online system can guarantee complete security.

6. Your Rights

You have the right to:

Access your personal information. Request corrections or updates. Opt out of promotional communications.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.

8. Contact Us

For questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: 941-467-2176

Terms of Service

Effective Date: 01/15/2025. By using our website or services, you agree to these Terms of Service. Please read them carefully.

1. Services Provided

We offer pressure washing and gutter cleaning services ("Services") as described on our website. Service availability may vary based on location.

2. Booking and Payment

a. Quotes: All quotes provided are estimates and may be subject to change based on job conditions.

b. Payment Terms: Full payment is due upon completion of the service unless otherwise agreed. We accept cash and/or debit/credit cards.

3. Cancellation and Rescheduling

You may cancel or reschedule your appointment with at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may incur a fee.

4. Customer Responsibilities

You agree to:

Provide safe and clear access to the work area. Ensure pets, vehicles, and obstacles are removed from the service area.

5. Limitations of Liability

We are not responsible for:

Pre-existing damage to surfaces or structures. Damage caused by failure to disclose relevant information (e.g., weak gutters, fragile paint).Incidental or consequential damages arising from the use of our services.

6. Warranties

We provide a satisfaction guarantee for our services. If you are not satisfied, please contact us within 48 hours to address the issue.

7. Termination of Services

We reserve the right to refuse or terminate services if:

Unsafe or hazardous conditions exist. Customer violates these Terms of Service.

8. Governing Law

These terms are governed by the laws of Florida. Any disputes will be resolved in the courts of Florida.

9. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on our website with the effective date.

10. Contact Us

For questions about these Terms of Service, please contact us at:

Email: [email protected]

Phone: 941-467-2176